At Lira Explores, we strive to provide high-quality travel accessories, camping gear, and travel luggage. If you are not satisfied with your purchase, please review our Refund and Return Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is defective, damaged, or incorrect upon arrival.
  • The return request is made within [2] days of receiving the product.
  • The item is unused, in its original packaging, and includes all tags and accessories.

We do not accept returns for:

  • Items damaged due to misuse, improper handling, or normal wear and tear.
  • Products returned without prior authorization.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us – Email us at [[email protected]] within [3] days of receiving your order. Include your order number, product details, and reason for return.
  2. Wait for Approval – Our team will review your request and provide return instructions.
  3. Return the Item – Ship the product back in its original packaging. The customer is responsible for return shipping costs unless the item is defective or incorrect.
  4. Inspection & Processing – Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return.

3. Refund Policy

  • Approved refunds will be processed within [7] business days after the returned item is inspected.
  • Refunds will be issued via the original payment method or as store credit, depending on the situation.
  • Shipping fees are non-refundable unless the return is due to an error on our part (incorrect or defective item).

4. Exchanges

If you received a defective or incorrect item, we offer exchanges for the same product. Please contact us at [[email protected]] to arrange an exchange.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or personalized products.
  • Items labeled as “Final Sale” or “Non-Returnable.”
  • Opened hygiene-related products (travel pillows, sleeping bags) for safety reasons.

6. Late or Missing Refunds

If you haven’t received a refund after the processing period, please:

  • Check your bank or payment provider for any pending transactions.
  • Contact your bank, as processing times may vary.
  • If the issue persists, email us at [[email protected]] for assistance.

7. Contact Us

For any return or refund inquiries, please reach out to [email protected].